[Updated: 7/27]
The deadline for the procedure isuntil 7/31 (Fri) 23:59.
The inquiry reception hours will be until 17:00 on 7/31 (Friday), so if you have not yet completed the procedure, please do so as soon as possible.
Thank you very much for your support and encouragement to FC Tokyo on a daily basis.
7/10 (Fri) We will start the annual ticket refund procedure from 7/10 (Fri) and would like to inform you.
Refund procedures must be completed by Jul 31 (Fri) 23:59. If the deadline is missed, the rights will expire and the refund will be declined.
The necessary certificate for receiving a tax deduction will be sent only to those who have contacted us in advance. If you need it, please contact socio@fctokyo.co.jp before the deadline. We will send the necessary certificate for the tax deduction at a later date.
If you do not contact us in advance, the certificate required for tax deduction will not be sent.
※If you have already agreed to refuse the refund, additional contact is not necessary.
□Procedure ①: Please log in from the URL provided in the email.
Jul 10 (Fri) 17:00 onwards, we will send you the necessary emails for the procedure from "refundss@pia.co.jp" sequentially. Please log in from the URL provided in the email.
Please note that the URL provided will be different for each customer (SOCIO number), so please be careful not to make any mistakes when proceeding with the procedure.
About Login ID and Password
Please refer to the "2020 Annual Ticket Refund Procedure Guide" enclosed in the Aka-Ao Communication for details. If you have not received the Aka-Ao Communication, please contact FC Tokyo.
If you enter your login ID or password incorrectly three times, your account will be locked. If your account is locked, please fill out the necessary information and contact us at [Inquiries Regarding Refunds].
＜Email Sent (Image)＞
Subject: [Request to Register Refund Account Information]
Step ②: Please register the refund destination account information after logging in.
On the page after logging in, please register the information of the refund destination account for the refund of the annual ticket. Please make sure to check if there are any mistakes in the "transfer amount" or "transfer destination account".
The deadline for the procedure is Jul 31 (Fri) 23:59.
Step ③: Please confirm your deposit.
If you complete the procedures up to Step ② between 8:50 and 14:30 on weekdays, the transfer will be made on the same day. If the procedures are completed at any other time, the transfer will be made on the next business day.
If you do not receive the email
If you do not receive the email even after 7/13 (Monday), please access the following URL, enter the necessary information, and contact us through the inquiry form. (Please include "FC Tokyo refund" in the subject line and include your "SOCIO number" and "notice of email not received" in the question content)
http://redirect.pia.jp/pc/support_ss.html
We will resend the necessary URL information for the procedure.
If you have not registered your email address
We will send you a separate URL (QR code) required to proceed with the refund around late July, so please proceed from there.
[Inquiries about refunds]
PIA Corporation (SS Refund Office)
Please access the following URL and contact us through the inquiry form.
[URL] http://redirect.pia.jp/pc/support_ss.html
[Other inquiries about SOCIO]
Tokyo Football Club, Inc. (FC Tokyo) CRM Department
E-mail: socio@fctokyo.co.jp
TEL: 042-444-2630
※We are implementing telecommuting as a measure against the novel coronavirus infection. Please note that if you call, there may be a case where we will contact you back.
＜Example of inquiry contents＞
"I don't know the registered phone number", "I want to decline a refund", etc...
We have entrusted PIA Corporation with the business related to refunds. Depending on the content, we may not be able to answer your inquiries at the contact point, and in some cases, you may need to contact the other contact point directly. Please check the
□For those who have declined the annual ticket refund
FC Tokyo's annual tickets have been officially approved by the Japan Sports Agency as eligible for tax benefits (donations deduction).
Regarding the issuance of certificates necessary for donation deductions, we plan to conduct a separate survey for those who have declined refunds. We appreciate your patience as we wait for the survey announcement.
