FAQFrequently Asked Questions

We have posted "Frequently Asked Questions" and "Answers" that we receive from everyone. Please check them before contacting us.

Match Viewing

  • Q.Will the game be held even if it rains?
    A.As a general rule, it will be held as usual. If it is canceled, we will inform you on the official website, etc.
  • Q.Are there any seats that won't get wet in the rain?
    A.Ajinomoto Stadium has a partial roof, but depending on the front part and the direction and strength of the wind and rain, rain may blow in. We recommend bringing rain gear (raincoats).
  • Q.Are there wheelchair seats? How can I purchase tickets?
    A.Wheelchair seats are available. Seats are not available for advance reservation, so please purchase tickets for the desired viewing area (Main S or Home/Visitor General Admission) and come to the venue.

    Wheelchair viewing / For those with disabilities
  • Q.Do you have services for people with disabilities?
    A.We have prepared wheelchair seats, magnetic loop seats, and parking spaces for people with disabilities who have a "Disability Certificate". However, please note that there is a limited number of seats available, so we may not be able to accommodate all requests in case of a large number of applications.
    We do not offer discount services for elderly people.

    Wheelchair viewing / For those with disabilities
  • Q.Can I bring food and drink or water bottles into the stadium?
    A.Food and drink items as well as PET bottles are allowed to be brought in (there is no specified size for PET bottles). Glass bottles and cans cannot be brought in, so please transfer them to paper cups at the entrance gate.
  • Q.Can I re-enter?
    A.The operation method varies depending on each game, so please check the game information for each game.
  • Q.What time is the opening time?
    A.In regular league matches, SOCIO gates open 2 hours and 15 minutes before kickoff, and general gates open 2 hours before kickoff. However, this may be subject to change depending on ticket sales. Please check the game information for each match.
  • Q.Is there a parking lot at the stadium?
    A.There is no parking available for general visitors at FC Tokyo's home games. We kindly ask you to use public transportation to attend.
  • Q.Please tell me how to access the stadium.
    A.It is about a 5-minute walk from Tobitakyu Station on the Keio Line, the nearest station.

    Access Guide
  • Q.What should I do if I forget or find something during the game?
    A.On the day of the match, please come to the general information booth located on the concourse (main/back) or speak to a nearby staff member. If it is not a match day, please contact the Ajinomoto Stadium Disaster Prevention Center for assistance.
    【TEL】042-440-0461(Reception hours: 9:30 AM to 6:15 PM)
    ※Please confirm the date you visited and contact us.
  • Q.Are there childcare facilities and nursing rooms? Can I bring and use a stroller?
    A.・FC Tokyo offers a nursery (childcare facility) for our customers. This is a temporary childcare service for customers with small children to watch the game with peace of mind. Reservations are required in advance.
    FC Tokyo Nursery
    ※Currently, it is suspended due to the perspective of preventing the spread of the novel coronavirus infection.

    ・We have prepared two nursing rooms in the main area and bag area of the venue. Our staff will guide you to each room, so please ask at the information desk.

    ・Baby strollers are allowed. If you bring them to your seat, please cooperate to ensure they do not obstruct other seats or aisles. Alternatively, we can also store them at each entrance gate, so please let our staff know if you would like to do so.
  • Q.Please provide information about the events on the day of the match.
    A.Event information for each game will be announced on the game information page.

    Game Information
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Ticket

  • Q.How can I buy tickets? Please also tell me the release date and price.
    A.Tickets for FC Tokyo's home games can be purchased online.
    ・Internet is herePlease purchase from here.
    Please check here for release date and price.
  • Q.Please let me know which seat I purchased (which row and which seat number).
    A.You can check it from the Ajinomoto Stadium homepage.

    Ajinomoto Stadium Seating Guide
  • Q.Can I get a refund for purchasing the wrong ticket (date, seat type)?
    A.Refunds, exchanges, etc. are not accepted. Please purchase the correct ticket again.
    In addition, mistakenly purchased tickets can be sold through resale.
  • Q.What age do you need a ticket from?
    A.Children who have not yet entered school do not need a ticket as long as one child sits on the lap of one guardian. If a person is older than that or if a child who has not yet entered school needs to use a seat, please purchase a ticket.
  • Q.Which seat type should visiting team fans and supporters purchase? Can they wear uniforms and merchandise?
    A.[Limited Match]: Please check the ticket sales overview for each match.
    Details here
    [Regular Matches] Fans and supporters of the visiting team, please purchase the following seat types.
    Reserved Seats: Main SS Reserved Seats [South Side], Main S Reserved Seats [South Side], General Admission: Visitor General Admission
    If you are in the Visitor Viewing Area, you may wear team uniforms and merchandise. Please note that they cannot be worn in the FC Tokyo Viewing Area.
  • Q.Do you sell annual tickets (SOCIO)?
    A.At FC Tokyo, we sell annual tickets that allow you to watch games throughout the season. If you wish to purchase, please follow the steps below.
    ・To apply online, click here.
    ・Please apply for materials through the brochure here.
    ※For sales at home games, please check News & Tickets for updates.
  • Q.I applied for an annual ticket (SOCIO), but I haven't received any emails, tickets, or benefits.
    A.Please contact the email address below for inquiries.
    Recipient: socio@fctokyo.co.jp
  • Q.Can I transfer or resell tickets to someone else?
    A.[Ticket FC Tokyo (J-League Ticket)] Tickets purchased at [Transfer / Distribution] or [Official Resale] can be used. (Official resale does not include discount tickets or invitation tickets)
    Resale is available until [23:59 the day before the game], and transfer is available until [kickoff on the day of the game].
    You can proceed with the procedure from "Ticket List/QR Issuance" in the "FC Tokyo Ticket" section.
    Procedures are here
  • Q.How can I purchase group tickets?
    A.If you wish to purchase 30 or more tickets, it is possible to purchase group tickets.

    Group Ticket
  • Q.Do you sell tickets for corporations?
    A.FC Tokyo offers "Corporate Annual Tickets" for sale. Please use them for company and workplace welfare, as well as for building relationships with business partners.

    Corporate Menu Guide
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FANZONE

  • Q.Do you have a fan club?
    A.Join the "FC TOKYO OFFICIAL MEMBERSHIP" and support us while having fun. Choose from 4 courses: U-18, Regular, Big Frames, and Big Frames Premium, according to your age and desired benefits.
    ※Big Frame Premium is limited to a certain number of people, and once the limit is reached, we will stop accepting applications.

    FC TOKYO OFFICIAL MEMBERSHIP
  • Q.Please tell me how to join FC TOKYO OFFICIAL MEMBERSHIP.
    Can I use the benefits (discounted purchase, ticket exchange, etc.) immediately after joining?
    A. If you wish to join FC TOKYO OFFICIAL MEMBERSHIP, please follow the steps below.
    ・Membership registration from the web is here

    Please note that the use of each benefit will be valid from the time the membership card is delivered to you. It takes approximately 2 weeks for the membership card and enrollment benefits to be delivered after joining. Please be aware of this in advance.
  • Q.I applied for FC TOKYO OFFICIAL MEMBERSHIP, but I have not received any emails, membership cards, or benefits.
    A.Please contact us below.
    【E-MAIL】membership@fctokyo.co.jp
    （Tue-Fri (Weekdays) 10:00-17:00）
  • Q.What can you do with a J.League ID?
    A.You can receive information from the club by email, and it will also be easier to purchase J-League tickets and make transactions at the J-League online store.
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Team

  • Q.Where is the practice field located?
    A.Practice will be held at Kodaira Ground (3-14-1 Onuma-cho, Kodaira City, Tokyo).
    ※There is no parking lot, so please be sure to use public transportation. Please refrain from parking, illegal parking, and street parking in the vicinity of nearby stores and facilities, as it will cause inconvenience to nearby residents and nearby stores.

    Practice Field
  • Q.Can I observe the practice?
    A.Visits are generally allowed. However, depending on the training content, there is a possibility that it may be closed to the public. Please check the training schedule for more information.
    ※Currently, we are not conducting tours as a measure against the new coronavirus infection.
  • Q.Can I get autographs from players or take photos with them?
    A.After the end of practice, we will have a meet and greet with our fans and supporters. At FC Tokyo, we value this time for interaction and kindly ask for your understanding and cooperation with our manners and rules.
    ※There may be cases where the content of the interaction is limited or canceled on the day due to weather, travel, coverage, event participation, etc.
  • Q.Is there practice even in bad weather?
    A.Practice will be conducted regardless of the weather. However, depending on the situation, the time, location, and interaction with fans and supporters may be subject to change.
  • Q.What should I do if I forget or find something during a practice observation?
    A.If you have lost something, please contact FC Tokyo as we may have it in our possession. If you find something, please inform a staff member near the practice field.
  • Q.Can I send fan letters or presents?
    A.Please send fan letters and gifts to the address below. However, please note that we do not accept food items due to hygiene management.
    3-14-1 Onuma-cho, Kunitachi-shi, Tokyo 187-0001
    FC Tokyo Kodaira Ground, addressed to ○○ player
  • Q.Please tell me the programs and magazines that the players appear in or are featured in.
    A.For information on media appearances by players, please check the "News & Media" section.
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Academy

  • Q.Do you have selections for playing in the FC Tokyo Academy?
    A.The details of the selection schedule and application method will be announced on the Academy page about one month before the event.
    Estimated Event Period
    ・Soccer School Advanced Class Selection → February to March
    ・U-18 Selection → May to June
    ・U-15 Selection → August to November
  • Q.Please tell me the schedule for FC Tokyo U-18 and U-15 Fukagawa and Musashi matches.
    A.Please refer to each academy's page for schedule and location of each tournament.
    ・U-18 Match Schedule and Results
    ・U-15 Fukagawa Match Schedule and Results List
    ・U-15 Musashi Match Schedule and Results
  • Q.Can I observe the FC Tokyo U-18 and U-15 Fukagawa and Musashi practices?
    A.The availability of practice observation varies depending on the team.
    ・U-18 Due to facility constraints, viewing is not possible.
    ・U-15 Fukagawa practice at Fukagawa Ground is open to the public. Please check the training schedule.
    ・Due to the convenience of the U-15 Musashi facility, it is not possible to visit.
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School

  • Q.I want to join a soccer and futsal school, what should I do?
    A.School enrollment follows the process of "free trial application → trial school → enrollment application".
    First, please participate in a trial school (free) at your desired venue and experience the benefits of FC Tokyo Soccer School and Futsal School.

    Details and Application for School Experience
    Q&A about School
  • Q.Do you hold soccer and futsal schools even in rainy weather?
    A.Schools are generally held in light rain. However, we will make a comprehensive judgment including rainfall, temperature, and pitch conditions, and if we determine that safety cannot be guaranteed, we will cancel classes.
    The final decision on whether the event will be held or not will be made one hour before the start time of each course, as a general rule.

    Latest School Event Information
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Goods

  • Q.Where can I buy FC Tokyo merchandise?
    A.You can purchase at the goods store inside the venue when home games are held. You can also purchase at the official online shop or official shops (7 stores in Tokyo) at all times.

    Official Online Shop
    Official Shop
  • Q.Can I exchange or return/cancel purchased goods?
    A.We generally do not accept exchanges, returns, or cancellations due to customer convenience.
    If you have any defective items or other issues, please bring the purchased product and receipt to the store where you made the purchase and contact them directly.

    Official Online Shop
    Official Shop
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Region

  • Q.Can I get a flag (banner flag) of the streetlight?
    A.For units such as shopping associations and neighborhood associations that support FC Tokyo, if you wish to display it as the consensus of the association, please contact the person in charge and we will provide streetlight flags for a certain period of time as a condition of display.
    Note: We are unable to provide flags to individual stores or individuals.
  • Q.I noticed that the flags (banner flags) of the streetlights were missing or in tatters.
    A.We apologize for the inconvenience, but please inform the FC Tokyo Hometown Promotion Department of the relevant municipality name or area and the status of the flag. As the owners of streetlights vary in each area, the replacement of the flag with a new one will be carried out after consultation with the owner.
  • Q.Can players and staff visit schools, kindergartens, welfare facilities, etc.?
    A.For local governments and organizations that have been supporting FC Tokyo, we are considering visits after confirming the schedule and details.
    Please note that we do not accept requests from individuals or groups, so please understand.
  • Q.Can players and staff participate in local events with TOKYO DOROMPA?
    A.We are considering participating in events organized by local governments, organizations, and shopping districts that support FC Tokyo, after confirming the schedule and details.
    Please note that we do not accept requests from individuals or groups, so please understand.
  • Q.Can I get a poster for game announcement that I can put up in stores, etc.?
    A.At FC Tokyo, we are recruiting fans and supporters who can help us post match announcement posters as "Ajinomoto Stadium Filling Squad". Please register for the "Ajinomoto Stadium Filling Squad" and receive posters at home games.
    ※Implementation will be announced in News Club. Held irregularly.
  • Q.I live in Tokyo, are there any invitation plans for my hometown?
    A.Invitation and discount plans in collaboration with Tokyo and various local governments are implemented irregularly. Please check with your local government for the target match and details of the implementation, as they may vary depending on your place of residence.
    ※There may be no home town invitation or preferential treatment plan depending on the region.
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Others

  • Q.Can we use FC Tokyo's logo, player photos, and illustrations of TOKYO DOROMPA?
    A.The copyrights and portrait rights of photos, images, texts, etc. used by FC Tokyo belong to FC Tokyo or its agents, the Japan Professional Football League, PTD,Inc., J.League Media Promotion, J.League Marketing, J.League Data Center, J-STATS Opta and their related organizations. Unauthorized use, reproduction, or transfer is prohibited.

    About Copyright
  • Q.I want to become a club sponsor, what kind of sponsorship menu do you have?
    A.We are currently seeking club sponsors who support FC Tokyo's activities. We offer various menus according to your requests, so please refer to the following club sponsor information.
    In addition, we are also recruiting companies to sponsor the "Youth Watching and Transportation Bus Tour" as part of their CSR (Corporate Social Responsibility) activities, separate from club sponsors. Please take a look.

    Club Sponsor Information *Currently Under Preparation
    Support for U-4 Boys and Girls Watching Shuttle Bus Tours
  • Q.Do you have any job openings at FC Tokyo for staff positions?
    A.We do not have regular employee recruitment. However, we may recruit when additional staff is needed.
  • Q.Does FC Tokyo offer internships?
    A.We do not accept individual requests. However, we may consider implementing them for certain universities and vocational schools.
  • Q.Are you accepting workplace visits?
    A.We will consider it after confirming the schedule and details. Please note that we are unable to accept workplace internships that span multiple days. Thank you for your understanding.
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