Thank you very much for supporting FC Tokyo.

We apologize for the inconvenience caused to all those who attended the Gamba Osaka match in the 18th round of the 2019 Meiji Yasuda J1 League, which was held a few days ago on Jul 7 (Sun), due to the club's inadequate response. We will strive to prevent such incidents in the future by implementing the following measures. We would greatly appreciate your continued support for the team.

Event

・Waiting area・Waiting time・Entrance, etc., due to inadequate guidance and information provision to customers, it took a long time to enter in the rain.

・We apologize for any inconvenience and discomfort caused by not being able to smoothly control entry and waiting lines.

 

Cause

・There was a shortage of staff deployed for queue management.

・Could not share information between the staff.

・The management was not able to predict the environment.

 

＜Measures＞

・Increase in staff for guiding entrance waiting lines

- Timely and appropriate provision of information to customers

・Operational preparation anticipating the environment 

FC Tokyo