We would like to inform you that the telephone inquiry hours will be changed as follows.
[Updated: 7/1]
Starting today, we will be accepting phone inquiries during our regular hours: [Tuesday to Friday (weekdays) 10:00-17:00].
[2/28 Some Changes]
Regarding telephone inquiries, we will make some changes as follows.
[3/9 Update]
The phone inquiry suspension period has been extended until 3/15 (Sunday).
In addition, inquiries regarding "⑤ Soccer and Futsal Schools and various Soccer and Futsal Classes" will resume phone inquiries from today (3/9).
[3/16 Update]
The period for inquiries by phone will be extended until 3/22 (Sunday).
[3/19 Update]
The period for inquiries by phone will be extended until 3/23 (Mon).
[Updated on 3/23]
The period for inquiries by phone will be extended until 3/30 (Monday).Note: Inquiries regarding Soccer and Futsal Schools and various Soccer and Futsal Classes will resume phone inquiries starting from 3/9.
[Updated on 3/26]
The period for phone inquiries will be extended until April 13 (Monday).
Please note that we have resumed phone inquiries from 3/9, but starting today (3/26), we will once again suspend phone inquiries regarding "⑤ Soccer and Futsal Schools and various Soccer and Futsal Classes".
[Updated: 4/7]
We have set up a contact for inquiries about goods.
[Updated: 4/13]
In response to the state of emergency declaration, we are implementing "remote work" for our staff as a general rule.
As a result, we will also suspend telephone inquiries for the time being.
Please contact the following email addresses for inquiries.
Regarding inquiries by phone, we will inform you on the official homepage when the restart is scheduled.
[Updated: 6/1]
Following the lifting of the state of emergency, we will resume telephone inquiries from Tuesday to Friday (weekdays) from 10:00 to 14:00.However, inquiries regarding soccer and futsal schools and various soccer and futsal classes will continue to be handled by email (school@fctokyo.co.jp).
[Updated: 6/19]
We have temporarily suspended inquiries by phone regarding "Soccer and Futsal Schools and various Soccer and Futsal Classes," but we will resume from 6/22 (Mon).
(1) Period
Mar 2 (Mon) - Until further notice
Apr 13 (Mon) Mar 30 (Mon) Mar 23 (Mon) 22 (Sun) Mar 15 (Sun) Mar 8 (Sun)
(2) DetailsIn response to the lifting of the state of emergency, we will resume phone inquiries on 【Tuesdays to Fridays (weekdays) 10:00 AM - 2:00 PM】.'Inquiries regarding soccer and futsal schools and various soccer and futsal classes' will resume phone inquiries from June 22 (Mon). (Mon-Fri [excluding holidays] 10:00-17:00)
Due to the impact of the new coronavirus, phone inquiries have been shortened, but we will resume normal phone inquiries from July 1st, [every Tuesday to Friday (weekdays) 10:00-17:00].
Regarding 'Inquiries regarding soccer and futsal schools and various soccer and futsal classes', it will be [every Monday to Friday (weekdays) 10:00-17:00].
We also accept inquiries by email at each address.
※Please note that it may take some time to respond to your email. Thank you for your understanding in advance.
* When inquiring by email, please fill in your name and contact information (a phone number that is easy to reach).
※Depending on the nature of the inquiry, we may respond by phone.
※If you choose to respond by phone, please note that we may call from a blocked number. If you have a call blocking feature enabled, please disable it in advance.
① Inquiry about SOCIO
socio@fctokyo.co.jp
② Club Support Member Inquiry
csm@fctokyo.co.jp
③ Inquiry about tickets
fan1@fctokyo.co.jp
④ Inquiries about corporate annual tickets
hojin@fctokyo.co.jp
⑤ Soccer and Futsal School and various Soccer and Futsal class inquiries
school@fctokyo.co.jp
※Please also include the affiliated school, day of the week, and grade when making inquiries by email for Soccer School students.
⑥Volleyball Team and Volleyball Travel Team Coaching Inquiries
volleyball@fctokyo.co.jp
⑦ Inquiry about merchandise
md@fctokyo.co.jp
⑧ Other inquiries
Please contact the suggestion box.
