[Updated: 11/29]
・We have summarized the frequently asked questions from our customers in a Q&A format and would like to inform you.
Thank you very much for your support and encouragement to FC Tokyo.
Regarding the "2022 Season Tickets", we will start accepting applications from Dec 1 (Wed) 15:00.
□Q&A about 2022 Season Tickets
Q1. If I purchase "Home General Admission" or "Back General Admission" and choose the [Pre-allocated Seating] option, will it be possible to sit next to family or friends who have also purchased season tickets?
A. There is a section in the "Questionnaire form for preferred areas" where you can fill in your preference for adjacent seats. If you could please fill it out there, we will confirm your request and arrange the seating accordingly.
※If you are watching with family or friends who are not annual ticket holders, please check [Q4].
Q2. What rules are used to determine seating during restricted matches using the pre-allocated seating method?
A. For reserved seats, we will assign seats based on the usual seating positions and adjacent seat preferences. For general admission seats, we will assign seats based on rules determined by the club, taking into account customer preferences.
Q3. Can I make seat requests such as front row or aisle seats when purchasing "Home General Admission" or "Back General Admission" and selecting the "Pre-allocated seating" option? What happens if the desired area is already full?
A. You can freely enter your seat requests in the "Comments" section of the questionnaire form, so please enter them there if you have any requests. However, please note that due to limited seating capacity, we may not be able to accommodate all requests. Regarding the desired area, we will ask for up to the 3rd preference and allocate seats within the area you have answered as your preference. If, by any chance, all three preferences are already full, the club will contact you individually to inquire about an alternative desired area.
Q4. If I choose the "pre-allocated seating" option, can I move to other seats only when watching with family or friends?
A. If you choose the 【Advance Seating】 method, you will not be able to move to a different seat as a season ticket holder, as the seating for the entire season is determined at the beginning of the season. If you wish to move to a different seat only when watching with family or friends, we recommend purchasing separate tickets and listing the seat of the season ticket for official resale.
※Please note that the official resale is not guaranteed, and if it is successful, there will be a handling fee.
Q5. Will there be SOCIO pre-sale for the 2022 season as well?
→A.2022 season, SOCIO members will be able to purchase tickets first through SOCIO's advanced sales.
Q6. I do not wish to continue automatically, but is it possible to purchase the same seat as last year?
A. For seat types with the same seat rights (pair seats, main SS, main S, back center UF, back center), if you complete the application and payment by 12/21 (Tue), the same seat will be secured even if you do not wish for automatic continuation.
Q7. Can I change from the "pre-allocated seating method" to the "refund method" or from the "refund method" to the "pre-allocated seating method" after purchase?
A. Changes cannot be made after purchase, so please make sure to check the details carefully and proceed with the purchase.
Q8. How do I continue with the pair sheet?
A.2022 season is also in a waiting list status, so we will send a separate application form for continuation to those who have purchased the 2021 season. Please proceed with the continuation procedure from there.
For more details, please refer to the following. (As of Nov 25 (Thu))
From the 2022 season, we will implement automatic renewal for both the "2022 Annual Ticket" and the "2022 Club Support Member".
If you wish to have automatic renewal at the time of application, please be sure to check the "Regarding the automatic renewal of the 2022 Annual Ticket and Club Support Member".
◇For more details on automatic continuation, click here
※You can check whether you want to continue automatically or not from My Page.
<Confirmation Procedure>
①Access the above URL and log in with the J.League ID that is linked to the SOCIO Club Support Member
②Display the card of the member information (SOCIO or Club Support Member) that you want to confirm and select "Member Menu"
③Select "Member Information Inquiry" and check the "【SOCIO・CSM】Automatic Continuation" section
④If "Yes"→wish to continue automatically
If "No" or "No Answer"→do not wish to continue automatically
※If you wish to cancel automatic renewal, please request cancellation of automatic renewal on the "Automatic Renewal Content/Change Confirmation Page" which will open on Dec 1 (Wed). Those who do not wish to continue automatic renewal at the time of applying for the 2021 season cannot change to automatic renewal at this time.
2022 U-5 tickets will also start accepting applications amidst the uncertain future due to the COVID-19 pandemic, but sales will be conducted in a different manner than usual.
Please make sure to check the details of this page and the annual ticket page, and proceed with the necessary procedures after confirming and agreeing.
For various information, please refer to the latest content on the website. Please note that the information enclosed in the Aka-Ao Tsushin, which will be sent in December, may be subject to change depending on the situation. If there are any changes, we will inform you on the FC Tokyo official website, etc.
We would appreciate it if you could always check the website for the latest information.
※The details page for annual tickets is scheduled to open on Nov 30 (Tue), so please wait a little longer.
Thank you for your support and encouragement for the 2022 season.
□Target Match
"17 league matches" + "3 J-League YBC Levain Cup group stage matches"
※ Please note that the admission method and refundable matches may vary depending on the purchase method if it becomes a "remote match" or a "restricted match". For details, please refer to the following, [About advance seating method and refund method].
□ Key Changes for the 2022 Season
Change 1Please select either the "Pre-allocated seating method" or the "Refund method".
In the 2021 season, we sold annual tickets using the "refund method". However, based on the survey results we received from SOCIO, for the 2022 season, we will prepare both the "pre-allocated seating method" and the "refund method".
Based on the J.League's guidelines for preventing the spread of the new coronavirus, when games are held with limited capacity and seating, you will need to choose either the "pre-allocated seating method" or the "refund method" for exercising your annual ticket rights before applying.
[Regarding advance seating method and refund method]
[For those who have purchased "Home General Admission" or "Back General Admission" with the option to choose a seating method in advance]
In the case of a restricted game where all seats are designated, please sit in the seat with the seat seal that has been assigned in advance. After applying, you will receive a payment completion email with a URL to an questionnaire form where you can indicate your desired area and adjacent seat preference.
※Please note that the club will determine the seating position, so we cannot accept detailed seat requests. Thank you for your understanding.
<Home Free Seating>
<Back Free Seat>
Change Point ②We will establish a new designated seat for Main SSS.
・There are a total of 4 blocks, 2 blocks each on the north and south sides, closer to the center, in the lower level of the main stand designated as Ningineer.S seats.
・We will sell two blocks on the north side (compared to the home side) as annual tickets.
・You can continue to watch the game from the same seat in the following years.
・Due to limited seating, tickets will be sold through a lottery system for annual ticket holders. For those who are interested, please apply for seats other than the Main SSS Reserved Seats and indicate in the "Comments" section that you would like the Main SSS Reserved Seats. (Valid until Dec 21 (Tue) for payment)
・We will contact only the winners by the end of December.
Seating arrangement
Seat Position
Change ③ We will lower the annual ticket prices starting from the 2021 season.
※U-18: For those who are 18 years old or younger (born on or after Jan 1, 2004)
※Senior: For individuals aged 65 and above (born on or before December 31, 1957)
If the match becomes a "remote match" or a "limited game"
The refundable matches will vary depending on the "pre-allocated seating method" or "refund method" selected at the time of annual ticket purchase. For details, please refer to the above "About pre-allocated seating method and refund method".
・Refund amount per game
(Annual ticket amount - Annual ticket operating cost) ÷ Number of annual ticket eligible games × Number of refund eligible games
※We will refund the amount deducted from the selling price as the annual ticket operating cost, which is a flat rate of "5,800 yen".
※Refunds will be made in a lump sum after the end of the season.
※Regardless of seat type/ticket type/years of continuous use, the operating COSTA will be the same.
※No need to return the various benefits of the annual ticket.
・If the match becomes a restricted match with "pre-allocated seating method" applied
Regardless of the spacing between other seat types, please sit in a checkerboard pattern with one seat empty in front, behind, left, and right for home seats and home UF designated seats.
・If the game is limited to less than 10,000 people
Regardless of the purchase method, it will be eligible for a refund and the refund will be made in a lump sum after the end of the season, based on the "refund amount per game" mentioned above. Please note.
□ Notice of Continuation Information Delivery
Delivery of continuation information has ended since the 2021 season. Please proceed with the continuation procedure using the J-League ID that you applied for the 2021 season.
If you wish to apply by paper, please apply from the "Request for Materials" page, which is scheduled to open on Nov 30 (Tue).
◇For inquiries, please click here
□ About "Pair Seats" cancellation waiting list
"Pair seats" are sold out, but if there are any vacancies for the 2022 season, they will be prioritized for SOCIO members. If you wish to be on the cancellation waiting list, please indicate so in the at the time of application.
□For everyone who has purchased corporate annual tickets
We will inform you separately about the handling of corporate annual tickets at a later date.
◇For more details on Club Support Members, click here
Contact Information
