[Reposted on 12/21]
The refund procedure period will be until Dec 23 (Fri) 23:59.
Please complete the necessary procedures as soon as possible if you have not done so already.
[Reposted on 11/8]
Starting today, we are sending out emails with instructions for refund procedures.
Dec 23 (Fri) Please complete the procedure by 23:59.
Thank you very much for your support and encouragement to FC Tokyo on a daily basis.
Regarding the 2022 home games, the number of restricted matches has been determined, so we will refund the annual ticket as follows.
□Target
①For 2022 annual ticket purchasers who have selected the "restricted match" refund method and wish to receive a refund
▼Target Matches
・Meiji Yasuda Life Insurance Company J1 League Matchday 4 Jul 6 (Wed) vs Sanfrecce Hiroshima
・2022 J League YBC Levain Cup Group Stage Matchday 1 Mar 15 (Wed) vs Júbilo Iwata
・2022 J League YBC Levain Cup Group Stage Matchday 3 Mar 26 (Sat) vs Shonan Bellmare
② For those who have selected the refund method for the 2022 annual ticket or the half-year ticket purchase, and have applied for a refund for the "voice support verification match" or "voice support applicable match"
▼Target Matches
・Meiji Yasuda Life Insurance Company J1 League Matchday 20 Jul 6 (Wed) vs Hokkaido Consadole Sapporo
・Meiji Yasuda Life Insurance Company J1 League Matchday 24 Aug 7 (Sun) vs Shimizu S-Pulse
・Meiji Yasuda Life Insurance Company J1 League Matchday 32 Oct 8 (Sat) vs Shonan Bellmare
・Meiji Yasuda Life Insurance Company J1 League Matchday 25 Oct 12 (Wed) vs Cerezo Osaka
・Meiji Yasuda Life Insurance Company J1 League Matchday 34 Nov 3 (Sat) vs Kawasaki Frontale
*Only those who have applied for a "refund request" for the above 5 matches will be eligible for a refund.
□Refund Period
Nov 8 (Tue) – Dec 23 (Fri) 23:59
*From the start date of refunds, we will sequentially send information regarding the refund process from "refundss@pia.co.jp" to the registered email address. We will send it to eligible customers in order, so depending on the situation, the delivery of the notification email may be after the evening of the start date. Please be aware of this in advance.
*The refund process will be available until Dec 23 (Fri) 23:59, and if the deadline is exceeded, the right will expire and the refund will be declined, so please be aware of this in advance.
【Step 1】Please log in from the URL provided in the email.
From Nov 8 (Tue), we will sequentially send the necessary emails for the procedure from "refundss@pia.co.jp". Please log in from the URL provided in the email.
The URL provided will be different for each customer (SOCIO number), so please be careful not to make a mistake during the procedure.
*It will be sent to the email address registered as of Nov 1 (Tue).
*If you have domain settings, please disable them to receive emails from "refundss@pia.co.jp".
*Emails may arrive in the spam folder, so if you do not receive an email, please check your spam folder as well.
Regarding Login ID and Password
Login ID is set as "to (lowercase half-width) + 2022 + your SOCIO number".
(Example) If the SOCIO number is 00000 → to202200000
The password is set to "the postal code (without hyphen) of your registered address as of Nov 1 (Tue)".
(Example) In the case of postal code 182-0034 → 1820034
※If you enter your login ID or password incorrectly three times, your account will be locked. If your account is locked, please contact us by filling out the necessary information in the "Inquiry about Refunds" section.
＜Email to be sent (image)＞
Subject:[Request to Register Refund Account Information]
※"Recipient" will display the registered name as of Nov 1 (Tue).
[Step 2] Please register your refund account information after logging in.
Please register the information of the refund destination account for the annual ticket refund on the page after logging in. Please make sure to check for any mistakes in the "transfer amount" and "transfer destination account".
※The deadline for the procedure is December 23rd (Friday) 23:59.
[Step 3] Please confirm your payment.
Weekdays from 8:50 to 14:30, if you complete the procedure up to step 2, the transfer will be made on the same day. If the procedure is completed outside of these hours, the transfer will be made on the next business day.
※ If there is an error in the "bank transfer destination account" or similar, you will receive a request email to re-register the account information, so please proceed with the account information registration again.
If you do not receive the necessary email from "refundss@pia.co.jp"
If you do not receive the notification email by Nov 9 (Wed), please access the URL below, fill in the required information, and contact us through the inquiry form. (Please set the subject as "FC Tokyo Refund Inquiry" and include your "SOCIO number" and mention that you have not received the email in the question content.)
http://redirect.pia.jp/pc/support_ss.html
We will resend the necessary URL information for the procedure.
※Please contact FC Tokyo using the above URL as we are unable to resend it due to contractual reasons.
＜If you have not registered your email address＞
We will send you a separate URL (QR code) that is necessary for the refund procedure around late November, so please proceed from there.
[Inquiry regarding ticket refunds for 2022]
PIA Corporation (SS Refund Office)
Please access the following URL and contact us through the inquiry form.
http://redirect.pia.jp/pc/support_ss.html
＜Example of Inquiry Content 1＞
"I did not receive the refund email", "I accidentally deleted the email, please resend it", "The URL is locked", "Even after registering my account, no deposit is made", etc.
＜Example Inquiry 2＞
"I don't know my registered postal code", "I want to decline a refund", "I don't know if I have registered an email address", etc.
We have entrusted the refund-related operations to PIA Corporation.
Due to contractual reasons, depending on the content, we may not be able to answer your inquiries at the contact point, and you may need to contact the other contact point directly. Please check the above "" in advance and contact us.
[Other inquiries regarding SOCIO]
Tokyo Football Club Co., Ltd. (FC Tokyo) CRM Department
E-mail: socio@fctokyo.co.jp
TEL: 042-444-2630 (Weekdays excluding Monday, 10:00-17:00)
※Please note that if you contact us by phone, there may be cases where we will get back to you later.
To everyone who declined the annual ticket refund
Thank you very much for choosing to decline the refund.
If there was a donation deduction from the Sports Agency that was provided as a special measure for the 2020 season, it will not be applicable from the 2021 season onwards. Therefore, please understand that we will not be sending a certificate of refund to those who have declined the refund.
Also, please note that those who have chosen to decline the refund will not receive the "refund email" mentioned above, so please understand this as well.
